apothespa.co.uk
Apothespa is a small independent Devon business making hand-made organic and natural skincare, beauty products, candles and home fragrance. Products are hand-potted in small batches across the range of facial oils, cleansers, moisturisers, soaps and body oils. It runs physical shops in Totnes, Dartmouth and Sidmouth.
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Product performance and ingredient standards are recurring discussion points. Experiences around how items work for sensitive or problematic skin are mentioned regularly.
Delivery timing and order handling are discussed regularly. Packaging and the personal touches included with orders are recurring topics.
Customer service is a recurring theme in feedback. Experiences around query handling and email support come up across several accounts.
Communication around enquiries and gift vouchers is mentioned regularly. How the business responds to issues is a recurring discussion point.
The overall picture is largely positive. Recurring themes settle around product performance, delivery and customer service.
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Apothespa is a small independent British business based in Devon. It began in 2006 as Aromatika and rebranded as Apothespa in 2019. Physical shops opened in Totnes in 2009, Dartmouth in 2011 and Sidmouth in 2021. The owner and managing director Lisa Hosking is a qualified aromatherapist.
The catalogue covers hand-made organic and natural skincare, beauty treatments and home fragrance. Skincare items include facial oils, cleansers, toners, moisturisers, scrubs and eye creams. The range also extends to shampoos, hand and body washes, soaps and body oils. Home fragrance products include candles, reed diffusers and room mists.
The business operates several of its own brands. These include the Devon Candle Company, the Devon Soap Company and Hippy Daze. Aromatika was the original founding brand and now trades as Apothespa.
Products are hand-made in small batches and hand-potted in Devon. The whole range is vegetarian and most items are vegan-friendly. Nothing is tested on animals and the business is registered with PETA. Many products are formulated for those with sensitive skin or skin complaints.