arrowelectricals.co.uk
Arrow Electricals is a lighting retailer serving residential and commercial sectors in the United Kingdom. It supplies interior and exterior architectural lighting alongside hardware. The business first opened in 1986 and has been trading for over 30 years.
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Customer service responsiveness is a recurring topic. Engagement with queries, returns and product decisions is discussed regularly.
Product availability and delivery are mentioned across several orders. Timing and the condition of items on arrival are recurring discussion points.
The returns process is a recurring theme. How returns and refunds are handled, including cases outside standard timeframes, is discussed regularly.
Interactions with specific staff members are mentioned regularly. Assistance during returns and product decisions is a recurring topic.
The overall picture is largely positive, with recurring themes around customer service, delivery and returns.
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Arrow Electricals is a lighting retailer in the United Kingdom. Its first branch opened in 1986, and it has been trading for over 30 years. The company operates five showrooms in the London area, in Central London and Cricklewood, with a distribution warehouse and head office in London NW2. Most team members have been employed for over 10 years.
The product range covers interior and exterior architectural lighting for residential and commercial sectors. It includes downlights, wall lights, ceiling lights and chandeliers. Floor lamps, desk lamps, switches, sockets, bulbs and hardware are also stocked. Supplied brands include Astro Lighting, Dar, Elstead, Artemide, FLOS and Endon Lighting, alongside the own Arrow Electrical range.
The retailer serves designers, contractors, tradesmen and DIY customers. It maintains large stock of popular products across two warehouses and offers UK nationwide delivery. The business combines a physical retail presence with an online operation.