Cox & Cox

Is Cox & Cox trustworthy?

coxandcox.co.uk

Cox & Cox is a homeware brand offering furniture, lighting and home décor for indoor and outdoor spaces. The range covers sofas, mirrors, storage, soft furnishings and garden furniture. The company is based in Frome, Somerset.

Checkuno helps you determine if a business can be trusted based on reliability signals, experiences and business information.

Checkuno Score

How is the Checkuno Score calculated?

The Checkuno Score gives an indication of how much a business can be trusted. The score is determined using various reliability signals, such as business information, domain data, reputation indicators and other relevant factors. The score is meant as an aid in assessing a business and is not a guarantee or definitive judgement.

83 /100
Very positive

Score Breakdown

Visual representation of the Checkuno Score.

Excellent
43%
Good
47%
Average
6%
Poor
2%
Bad
2%

Checkuno Insights

Delivery and fulfilment

Delivery timing and order fulfilment are recurring discussion points. Experiences around arrival, packaging and tracking vary.

Product condition

Product condition and appearance on arrival are discussed regularly. How items compare with their online presentation is a recurring topic.

Customer service

Accessibility and responsiveness of the support team are recurring themes. Experiences around email contact and resolution vary.

Product durability

How items hold up over time is a recurring topic. Experiences around longevity are described in varying ways.

General impression Mixed picture

Experiences are mixed across delivery, product condition and support. Durability and communication are recurring themes.

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Alerts & Warnings

No active alerts

There are currently no active warnings for this business.

Company Information

Website
coxandcox.co.uk
Category
Home & Garden
Registered since
1999
Domain age
26 years
Country
United Kingdom
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About this business

Range

Cox & Cox offers furniture, home décor and lighting for indoor and outdoor living. The collection includes sofas, mirrors, storage and bedroom furniture. Soft furnishings and garden furniture also feature. Products are presented as curated collections under the house brand.

Background

The business traces back to founder Fiona Cox. She began selling homeware from her spare room after appearing on the BBC's Home Front makeover series. The company has grown over more than 20 years since that start. It is headquartered in Frome, Somerset.

Approach

The brand takes a design-led, curated approach inspired by tradition and trend. It selects only a small share of the products it considers, aiming for a consistent aesthetic across collections. Fabric swatches for upholstery are available. The brand positions itself around timeless style and individual interior spaces.

Services

Cox & Cox offers finance options and a ten-year guarantee on selected items. Next-day delivery is available on some products. The company runs a trade customer programme. It also produces seasonal lookbooks and catalogues.