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Is Crystal Direct trustworthy?

crystal-direct.co.uk

Crystal Direct is a manufacturer of PVC-U windows, doors and conservatories. Products are made to UKCA Mark standards at a facility in Letchworth, Hertfordshire. The company supplies the new build and construction sectors.

Checkuno helps you determine if a business can be trusted based on reliability signals, experiences and business information.

Checkuno Score

How is the Checkuno Score calculated?

The Checkuno Score gives an indication of how much a business can be trusted. The score is determined using various reliability signals, such as business information, domain data, reputation indicators and other relevant factors. The score is meant as an aid in assessing a business and is not a guarantee or definitive judgement.

84 /100
Very positive

Score Breakdown

Visual representation of the Checkuno Score.

Excellent
47%
Good
44%
Average
5%
Poor
2%
Bad
2%

Checkuno Insights

Delivery timing

Delivery scheduling and timing are a recurring topic. Experiences around arrival dates and rescheduling vary.

Product condition

Manufacturing accuracy and product specifications are discussed regularly. Experiences around sizing and condition on arrival vary.

Customer service

Responsiveness to contact is a recurring discussion point. Experiences around communication vary.

Claims handling

Warranty claims and post-sale support are raised regularly. Experiences around replacements and responsibility vary.

General impression Mixed picture

The overall picture is mixed and leans critical. Recurring themes centre on delivery, product accuracy and after-sales support.

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Alerts & Warnings

No active alerts

There are currently no active warnings for this business.

Company Information

Category
Construction
Registered since
1999
Domain age
26 years
Country
United Kingdom
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About this business

Products

Crystal Direct manufactures PVC-U windows, doors and conservatories. Window options include flush casement, vertical sliding sash and tilt and turn styles. Door options cover bi-fold, residential, composite, patio and French doors. Conservatory frames and lantern roofs are also produced. All products are made to UKCA Mark standards.

Background

The company has been around since 1990 and has supplied products for over 30 years. It operates from a manufacturing facility in Letchworth, Hertfordshire. Products reach the market through approved supplier outlets and partnerships. The company describes a focus on building relationships within the communities it serves.

Sectors and standards

Crystal Direct works with the new build, refurbishment, home improvement and construction sectors. The emphasis is on high performance products at competitive prices. Accreditation and UKCA marking underpin the product range. Supply runs through a network of approved supplier stores across the United Kingdom.