Is Crystal Travel trustworthy? View the Checkuno Score
crystaltravel.co.uk
Crystal Travel is a London-based travel agency that books flights, holidays and travel packages for UK travellers. It compares fares from hundreds of airlines and a wide range of hotel properties, and arranges car rental and multi-destination trips. The business operates as part of Moresand Ltd.
Checkuno helps you determine if a business can be trusted based on reliability signals, experiences and business information.
How is the Checkuno Score calculated?
The Checkuno Score gives an indication of how much a business can be trusted. The score is determined using various reliability signals, such as business information, domain data, reputation indicators and other relevant factors. The score is meant as an aid in assessing a business and is not a guarantee or definitive judgement.
Score Breakdown
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Checkuno Insights
Interactions with booking agents are a recurring discussion point. Customers regularly name specific staff members when describing how bookings and changes were handled.
The booking process is mentioned regularly. Experiences around advertised prices changing at the point of finalising a booking are also raised.
Customer support during the booking journey is discussed regularly. Communication being passed between departments is a recurring theme for some customers.
Pricing and finding deals within budget are recurring topics. Experiences around online prices shifting during the booking process also come up.
The overall picture leans positive, with recurring praise for staff interaction. Pricing and booking transparency are the themes that surface most often when experiences vary.
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Company Information
- Website
- crystaltravel.co.uk
- Category
- Travel
- Registered since
- 1999
- Domain age
- 26 years
- Country
- United Kingdom
About this business
Background
Crystal Travel is a travel agency based in London. It has been booking flights and holidays for UK travellers since 1986. The company operates as part of its parent business, Moresand Ltd. It runs as a full travel agency with UK-based phone support, rather than as a price-comparison website. Several branch offices are located across London.
Services
The agency arranges flights, holiday bookings, car rental and travel packages. It searches and compares fares from more than 600 airlines and over a million hotel properties. Multi-destination packages are part of the offering. Human phone support is available around the clock for customers planning or changing trips.
Accreditation and options
Crystal Travel is IATA-accredited, ATOL-protected and a member of ABTA. Flexible payment choices include instalment options and a price-match arrangement. Same-day cancellation is offered on certain bookings. The company has received recognition including a British Travel Awards listing and inclusion among inspiring UK SMEs noted by the London Stock Exchange.