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Is FirstMortgage trustworthy?

firstmortgage.co.uk

FirstMortgage is a UK mortgage advice and arranging service. It supports first-time buyers, home movers and those remortgaging. The head office is in Edinburgh, with a network of local branches.

Checkuno helps you determine if a business can be trusted based on reliability signals, experiences and business information.

Checkuno Score

How is the Checkuno Score calculated?

The Checkuno Score gives an indication of how much a business can be trusted. The score is determined using various reliability signals, such as business information, domain data, reputation indicators and other relevant factors. The score is meant as an aid in assessing a business and is not a guarantee or definitive judgement.

98 /100
Very positive

Score Breakdown

Visual representation of the Checkuno Score.

Excellent
83%
Good
11%
Average
2%
Poor
2%
Bad
2%

Checkuno Insights

Staff interaction

Interactions with advisors are a recurring discussion point. How mortgage information is explained is mentioned regularly.

Service delivery

The handling of the mortgage process is discussed regularly. How the process runs from start to finish is a recurring theme.

Communication

Replies to queries and updates during the application come up regularly. Experiences around proactive contact vary at times.

Customer service

The overall process and personal attention are recurring discussion points. Support for first-time buyers is mentioned regularly.

General impression Mostly positive

The overall picture is largely positive. Recurring themes centre on advisors, communication and the process.

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Alerts & Warnings

No active alerts

There are currently no active warnings for this business.

Company Information

Category
Finance
Registered since
1998
Domain age
28 years
Country
United Kingdom
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About this business

What FirstMortgage does

FirstMortgage provides mortgage advice and arranging services. It guides first-time buyers, home movers and customers remortgaging. The service covers mortgage searching and application support. It also includes long-term monitoring of a customer's mortgage.

Advice model

Mortgage advice is fee-free and funded by lenders rather than direct customer charges. The service offers access to over 12,000 mortgage products. Some of these are exclusive deals not available on the high street. Each customer is assigned a dedicated individual advisor throughout the process.

Support and contact

FirstMortgage offers a £500 Mortgage Promise tied to finding a better rate elsewhere. Support continues beyond the initial arrangement, including monitoring for better deals and protection advice. Customers can get in touch through in-person branches, video appointments, phone and the website. Support is available for customers with varying circumstances and language backgrounds.

Background

FirstMortgage has been around for 25 years. The head office is in Edinburgh, with a network of local branches across the United Kingdom. The business works across the UK mortgage market.