firstmortgage.co.uk
FirstMortgage is a UK mortgage advice and arranging service. It supports first-time buyers, home movers and those remortgaging. The head office is in Edinburgh, with a network of local branches.
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Interactions with advisors are a recurring discussion point. How mortgage information is explained is mentioned regularly.
The handling of the mortgage process is discussed regularly. How the process runs from start to finish is a recurring theme.
Replies to queries and updates during the application come up regularly. Experiences around proactive contact vary at times.
The overall process and personal attention are recurring discussion points. Support for first-time buyers is mentioned regularly.
The overall picture is largely positive. Recurring themes centre on advisors, communication and the process.
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FirstMortgage provides mortgage advice and arranging services. It guides first-time buyers, home movers and customers remortgaging. The service covers mortgage searching and application support. It also includes long-term monitoring of a customer's mortgage.
Mortgage advice is fee-free and funded by lenders rather than direct customer charges. The service offers access to over 12,000 mortgage products. Some of these are exclusive deals not available on the high street. Each customer is assigned a dedicated individual advisor throughout the process.
FirstMortgage offers a £500 Mortgage Promise tied to finding a better rate elsewhere. Support continues beyond the initial arrangement, including monitoring for better deals and protection advice. Customers can get in touch through in-person branches, video appointments, phone and the website. Support is available for customers with varying circumstances and language backgrounds.
FirstMortgage has been around for 25 years. The head office is in Edinburgh, with a network of local branches across the United Kingdom. The business works across the UK mortgage market.