frama.co.uk
Frama provides mailing and shipping solutions for organisations of all sizes. Its range covers franking machines, document automation, secure email encryption and electronic signature software. The company is part of Quadient following its acquisition.
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Customer support is a recurring discussion point. Response times and one-to-one training sessions are mentioned regularly.
Setup and day-to-day operation of the software and machines are discussed regularly across customer experiences.
Product performance is a recurring theme, covering encryption, electronic signatures and franking. One account references a cartridge expiry-date matter that led to an early replacement.
Troubleshooting and guidance during setup are raised regularly as a topic in customer experiences.
The overall picture is largely positive. Recurring themes include support, ease of use and product performance.
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Frama is a UK provider of mailing and shipping technology, based in Hoddesdon. The company became part of Quadient after being acquired. Its work centres on business-critical communication for organisations of all sizes. It serves over 400,000 brands worldwide.
The product line covers franking machines, letter openers, folder and inserter machines and envelope printing equipment. On the software side it offers intelligent document automation, mailroom software and account payable automation. RMail handles secure email encryption and RSIGN provides electronic signatures. Parcel locker solutions also form part of the offering.
The company places weight on data security, GDPR compliance and verifiable proof of delivery. Its Mailmark franking machines sit alongside the wider mailroom and document tools. Implementation support and training services are available to customers as they set up and run the systems.
Quadient acts as the parent company following the acquisition. RMail covers email encryption and RSIGN covers electronic signatures. Mailmark is the franking machine line offered to UK customers.