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Is interactive investor trustworthy?

ii.co.uk

interactive investor is a United Kingdom flat-fee investment platform offering pensions, ISAs, and trading accounts. The company has been operating for around 30 years and is based in London.

Checkuno helps you determine if a business can be trusted based on reliability signals, experiences and business information.

Checkuno Score

How is the Checkuno Score calculated?

The Checkuno Score gives an indication of how much a business can be trusted. The score is determined using various reliability signals, such as business information, domain data, reputation indicators and other relevant factors. The score is meant as an aid in assessing a business and is not a guarantee or definitive judgement.

91 /100
Very positive

Score Breakdown

Visual representation of the Checkuno Score.

Excellent
69%
Good
24%
Average
3%
Poor
2%
Bad
2%

Checkuno Insights

Customer service

Responsiveness of support is discussed in varying ways. Reaching support and receiving replies are recurring topics.

Staff interaction

Interactions with representatives on complex queries are discussed regularly. How queries are explained is also raised.

Response times

Speed of contact is a recurring discussion point. Reported waits range from within 24 hours to over a week.

Account transfers

Transfers and account processes are mentioned regularly. Timelines and how they are communicated are also raised.

General impression Mixed picture

Experiences vary across support, response times and account processes. These themes recur most often.

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Alerts & Warnings

No active alerts

There are currently no active warnings for this business.

Company Information

Website
ii.co.uk
Category
Finance
Registered since
2011
Domain age
14 years
Country
United Kingdom
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About this business

Background

interactive investor (ii) is a United Kingdom investment platform based in London. It has been operating for around 30 years. The platform has assets under administration of £85 billion and serves over 500,000 customers. It charges a flat monthly fee rather than a percentage of portfolio value.

Accounts and investments

The platform offers pensions (SIPPs), ISAs, Trading Accounts, and Junior ISAs. Customers gain access to over 40,000 UK and international investment options, including shares, funds, trusts, and ETFs. A Managed ISA option is available, where the platform manages investments on behalf of the customer.

Content and tools

interactive investor provides content from financial journalists, impartial insights, and daily newsletters. Customers can access a community of investors. A mobile trading app and research tools are available, alongside support for sustainable and international investing.

Recognition

The platform has been named a Which? Recommended Personal Pension on five occasions and holds recognition for its ISA offering. It sets out a transparent fee structure and uses plain language to explain its accounts and charges.