ii.co.uk
interactive investor is a United Kingdom flat-fee investment platform offering pensions, ISAs, and trading accounts. The company has been operating for around 30 years and is based in London.
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Responsiveness of support is discussed in varying ways. Reaching support and receiving replies are recurring topics.
Interactions with representatives on complex queries are discussed regularly. How queries are explained is also raised.
Speed of contact is a recurring discussion point. Reported waits range from within 24 hours to over a week.
Transfers and account processes are mentioned regularly. Timelines and how they are communicated are also raised.
Experiences vary across support, response times and account processes. These themes recur most often.
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interactive investor (ii) is a United Kingdom investment platform based in London. It has been operating for around 30 years. The platform has assets under administration of £85 billion and serves over 500,000 customers. It charges a flat monthly fee rather than a percentage of portfolio value.
The platform offers pensions (SIPPs), ISAs, Trading Accounts, and Junior ISAs. Customers gain access to over 40,000 UK and international investment options, including shares, funds, trusts, and ETFs. A Managed ISA option is available, where the platform manages investments on behalf of the customer.
interactive investor provides content from financial journalists, impartial insights, and daily newsletters. Customers can access a community of investors. A mobile trading app and research tools are available, alongside support for sustainable and international investing.
The platform has been named a Which? Recommended Personal Pension on five occasions and holds recognition for its ISA offering. It sets out a transparent fee structure and uses plain language to explain its accounts and charges.