ircas.co.uk
IRCAS administers and collects outstanding penalty notices for the transport industry. The company handles revenue protection processing, from initial notice through to final payment or prosecution. It also offers automated payment services and an appeals process.
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How appeals are assessed and decided is a recurring discussion point. Experiences around the handling of submitted evidence are raised regularly.
Contact and responsiveness to enquiries are discussed frequently. Experiences around reaching staff and email replies are mentioned regularly.
The accuracy of penalty notices and identity verification is a recurring topic. Feedback references letters sent to wrong names and disputed journeys.
Individual handling of cases is a recurring discussion point. Experiences around personal engagement with enquiries vary.
Experiences lean critical, with recurring themes around appeals, communication and penalty accuracy. Individual case handling is also discussed.
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IRCAS stands for Independent Revenue Collection and Support and is a trading name of ITAL Group Limited. The company administers and collects outstanding penalty notices for the transport industry. It is based in Portsmouth. The business describes itself as operating independently in conjunction with the transport sector.
IRCAS handles revenue protection processing covering the issuing of an initial notice through to final payment or prosecution. The company offers automated payment services for those settling penalties. An appeals service allows penalty notices to be challenged. A FAQ section and document library are also provided.
IRCAS works in conjunction with the Rail Delivery Group, the Department for Transport and passenger watchdog bodies. The company states it is governed by the Department for Transport and compliant with relevant legislation. It provides an online secure payment portal that is PCI-DSS compliant. An automated payment line is also available.