thesmokingjacketshop.co.uk
The Smoking Jacket is a family-run cigar specialist based in South West London. It sells Cuban and New World cigars alongside wines, spirits and smoking accessories. The business has been around since 2011.
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Communication and delivery speed are recurring discussion points. Interaction with staff features regularly across customer experiences.
How orders arrive is a recurring topic. Packaging, protective Boveda packs and handwritten notes are mentioned across accounts.
The cigar selection is discussed regularly. The condition products arrive in is referenced alongside the range.
Delivery turnaround is a recurring theme in customer experiences. Same-day handling on qualifying orders comes up regularly.
The overall picture is largely positive. Recurring themes centre on service, packaging and the cigar selection.
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The Smoking Jacket is a family-run cigar specialist in London. The business opened its first shop in Earl's Court in 2011 and now runs three physical stores in South West London, at Earl's Court, Gloucester Road and Old Brompton Road. Owner Sonal has visited major cigar factories across Cuba, Nicaragua, the Dominican Republic and Mexico. The business operates both online and in store.
The shop sells Cuban cigars from Habanos alongside New World cigars of Nicaraguan, Dominican, Mexican and Honduran origin. It also stocks wines, spirits and smoking accessories. A hand-curated Monthly Cigar Sampler is offered for those wishing to explore the selection. The business is an EMS Certified Habanos supplier.
All cigars are kept in controlled London humidors held at 65 to 70 percent humidity. Same-day shipping is available on qualifying orders placed before the afternoon cut-off. Free Boveda packs are included with non-tubed orders to help maintain freshness during transit. The business places weight on personal engagement and a welcoming approach to customers.