virginexperiencedays.co.uk
Virgin Experience Days sells experience gifts across the United Kingdom. The catalogue covers driving and flying experiences, dining, adventure activities, spa treatments, theatre and short breaks. It forms part of the Virgin family of companies.
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Customer service is a recurring discussion point. Experiences around responsiveness and issue resolution vary.
Navigating the site and completing a purchase is raised regularly. Experiences around ease of use vary.
Activating codes and confirming dates is a recurring topic. Voucher handling and added costs are mentioned regularly.
The experiences themselves and the variety available are discussed regularly. Available options and restrictions come up as recurring themes.
Experiences vary across customer service, the booking process and the experiences themselves.
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Virgin Experience Days has been around since 1988, when it began as Acorne Experiences with track days and flying. It joined the Virgin family in 2002. The company is based in Bourne End, Buckinghamshire. It sits alongside Virgin Atlantic, Virgin Hotels and Virgin Voyages, and also runs Virgin Gifts in the United States.
The company curates live experiences rather than physical products. The catalogue covers driving experiences, flying lessons and dining, along with theme park visits and adventure activities such as zip-lining and skydiving. It also includes afternoon teas, spa and beauty treatments, theatre tickets and short breaks. More than 5,000 experience gifts are offered, vetted by an in-house Partnerships Team.
Gifts can be delivered instantly by email. A 12-month booking period lets recipients choose their own date, and experiences can be swapped where needed. Other features include video gift messages, gift reminders and a loyalty programme called MemoryMakers+. The company describes its approach as anti-ordinary gifting, built around experiences rather than items.
Virgin Experience Days organises its catalogue across categories such as attractions, theme parks, dining, adventure, afternoon tea, spa and beauty, and theatre. It has also worked with charities, raising over £27,000 for Thames Hospice across five years.