baxi.co.uk
Baxi is a manufacturer and distributor of heating and hot water solutions. Its range covers boilers, air source heat pumps, cylinders and heating controls. The company has been around since 1866 and is based in Preston, Lancashire.
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Engineer responsiveness and problem-solving are discussed in varying ways. Resolution times and the completeness of repairs are recurring topics.
Interactions with engineers and personnel are mentioned regularly. The helpfulness and knowledge of staff are recurring themes.
Initial contact and support interactions are a recurring discussion point. Reachability and communication are raised regularly.
Boiler and component reliability is described in varying ways. The condition of parts and how faults are resolved are recurring topics.
Experiences vary across service, support and product reliability. Recurring themes centre on staff interactions and how faults are resolved.
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Baxi was established in 1866 in Preston, Lancashire. The company makes and distributes heating and hot water products across the UK and Ireland. Its manufacturing site remains in Preston, where it employs over 1,200 people. Baxi is backed by the research and development platform of the BDR Thermea Group.
The product line covers boilers, air source heat pumps and cylinders. It also includes heating controls, combined heat and power systems and heat interface units. Low carbon solutions form part of the wider catalogue. The company sells under several names, including Baxi, Remeha, Potterton Commercial, Andrews water heaters and Heatrae Sadia.
Baxi offers boiler installation, repair and servicing alongside customer support. A network of local Gas Safe registered engineers provides quotes and installations. Repair, servicing and maintenance support plans are available. The company has set out a commitment to low carbon heating and to carbon neutrality by 2030. Its customer support division supports products through their lifetime.