certasenergy.co.uk
Certas Energy is a fuel delivery and supply business serving homes and businesses across the United Kingdom. It supplies heating oil and kerosene to residential customers and a broad commercial fuel range. The company operates a nationwide network of depots and tankers.
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Delivery timing is a recurring theme in customer experiences. Punctuality and scheduling are discussed regularly.
Overall service experience is raised regularly. Experiences around continuity and communication vary.
Interactions with drivers, support agents and engineers are a recurring discussion point. Experiences are described in varying ways.
Pricing is a recurring topic. Experiences around rates and changes to them vary considerably.
The overall picture leans positive, with recurring themes around delivery and staff interaction. Experiences around pricing and service continuity vary.
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Certas Energy delivers heating oil and kerosene to homes across the country. Domestic customers can also buy or hire fuel tanks and arrange boiler care and tank monitoring. The commercial side covers diesel, HVO renewable diesel, gas oil, kerosene and industrial heating oil. Additives and lubricants are part of the wider supply. Glowmax is offered as a premium kerosene product.
For commercial customers, Certas Energy provides fuel cards and HGV refuelling bunker sites. Tank telemetry and tank monitoring services are also available. The customer base spans rural households, agricultural businesses and farms. It also reaches the marine sector, fuel retail and transport. The company supplies around 800 retail forecourts, including 400 Gulf-branded sites.
The business operates from primary centres in Warrington, Cheshire and Larbert, Falkirk. It runs a network of 85 depots and 900 commercial tankers nationwide. The workforce numbers more than 2,000 people. Boiler servicing is carried out by OFTEC-registered engineers.
Certas Energy describes itself as the UK's largest independent fuel delivery network. Safety and compliance sit at the centre of its work through initiatives such as Safety F1rst and Doing the Right Thing. Flexible payment options include direct debit and an automatic fuel top-up service. Lower-carbon fuels such as HVO form part of its sustainability focus.