Certas Energy

Is Certas Energy trustworthy?

certasenergy.co.uk

Certas Energy is a fuel delivery and supply business serving homes and businesses across the United Kingdom. It supplies heating oil and kerosene to residential customers and a broad commercial fuel range. The company operates a nationwide network of depots and tankers.

Checkuno helps you determine if a business can be trusted based on reliability signals, experiences and business information.

Checkuno Score

How is the Checkuno Score calculated?

The Checkuno Score gives an indication of how much a business can be trusted. The score is determined using various reliability signals, such as business information, domain data, reputation indicators and other relevant factors. The score is meant as an aid in assessing a business and is not a guarantee or definitive judgement.

84 /100
Very positive

Score Breakdown

Visual representation of the Checkuno Score.

Excellent
45%
Good
46%
Average
5%
Poor
2%
Bad
2%

Checkuno Insights

Delivery timing

Delivery timing is a recurring theme in customer experiences. Punctuality and scheduling are discussed regularly.

Customer service

Overall service experience is raised regularly. Experiences around continuity and communication vary.

Staff interaction

Interactions with drivers, support agents and engineers are a recurring discussion point. Experiences are described in varying ways.

Pricing

Pricing is a recurring topic. Experiences around rates and changes to them vary considerably.

General impression Mixed picture

The overall picture leans positive, with recurring themes around delivery and staff interaction. Experiences around pricing and service continuity vary.

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Alerts & Warnings

No active alerts

There are currently no active warnings for this business.

Company Information

Category
Energy & Telecom
Registered since
2013
Domain age
13 years
Country
United Kingdom
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About this business

Range

Certas Energy delivers heating oil and kerosene to homes across the country. Domestic customers can also buy or hire fuel tanks and arrange boiler care and tank monitoring. The commercial side covers diesel, HVO renewable diesel, gas oil, kerosene and industrial heating oil. Additives and lubricants are part of the wider supply. Glowmax is offered as a premium kerosene product.

Business services

For commercial customers, Certas Energy provides fuel cards and HGV refuelling bunker sites. Tank telemetry and tank monitoring services are also available. The customer base spans rural households, agricultural businesses and farms. It also reaches the marine sector, fuel retail and transport. The company supplies around 800 retail forecourts, including 400 Gulf-branded sites.

Operations

The business operates from primary centres in Warrington, Cheshire and Larbert, Falkirk. It runs a network of 85 depots and 900 commercial tankers nationwide. The workforce numbers more than 2,000 people. Boiler servicing is carried out by OFTEC-registered engineers.

Approach

Certas Energy describes itself as the UK's largest independent fuel delivery network. Safety and compliance sit at the centre of its work through initiatives such as Safety F1rst and Doing the Right Thing. Flexible payment options include direct debit and an automatic fuel top-up service. Lower-carbon fuels such as HVO form part of its sustainability focus.