leoncycle.co.uk
Leon Cycle is a retailer and manufacturer of electric bicycles and e-bike components. Its range covers e-mountain, e-trekking, e-city and e-folding models. Products are sold under the NCM, FOO and ET.Cycle brands.
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Customer support is a frequently discussed topic. Experiences around reaching the company by email and phone are mentioned regularly.
Product condition and the state of components are recurring discussion points. Feedback references items such as headsets, bolts and batteries.
Delivery and order fulfilment come up regularly. Experiences around shipment arrival and timeframes vary.
Communication during the order process is raised regularly. Response times after queries are a recurring theme.
Experiences lean critical, with recurring themes around customer service, delivery and product condition.
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Leon Cycle is a retailer and manufacturer of electric bicycles. The parent company Leon Cycle GmbH has been around since 2014, with roots in Hanover. It operates across thirteen countries, with retail locations in Hanover and Munich. The homepage references German engineering heritage and a network of more than 600 global distributors.
The catalogue covers several categories of electric bicycle. These include e-mountain bikes, e-trekking bikes, e-city bikes and e-folding bikes. Spare parts and e-bike components are also sold. Products carry the NCM, FOO and ET.Cycle brand names.
The company places attention on high-capacity e-bike batteries, with ranges of up to 180 kilometres. It runs physical retail stores in several countries alongside its online presence. The homepage notes more than 500,000 global bicycle product sales and works with a wide distributor network.