protekwarranty.co.uk
Protek Warranty is a UK provider of structural warranty insurance for new build, conversion and development projects. Products include new home, build to rent, commercial, affordable housing and self-build warranties. Policies run for 10 or 12 years and are backed by A-rated insurers.
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Customer service responsiveness is a recurring discussion point. Communication and follow-up from named staff come up across many accounts.
The pace of processing documentation and issuing policies is mentioned regularly. How quickly tasks are completed is a recurring theme.
Technical surveys and inspections are discussed regularly. Experiences vary from smooth completion to critical commentary on surveyor consistency.
Issuing of policies and resolving warranty matters is a recurring topic. Turnaround on these tasks comes up often.
Experiences are generally positive on service and speed, with more varied feedback around technical surveys.
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Protek Warranty provides structural warranty insurance for construction projects. Products include new home warranties, build to rent warranties, commercial warranties, affordable housing warranties and self-build warranties. Retrospective warranties are also available. All policies run for 10 or 12 years and are backed by A-rated insurers.
The company offers tailored warranty solutions for developers, self-builders and brokers. It is authorised to underwrite policies on behalf of UK-authorised, A-rated insurers. An underwriting team provides technical audits with a flexible approach. Project types covered include new builds, conversions, mixed-use developments, commercial projects, private rental schemes and social housing.
Protek Warranty is listed in the UK Finance Handbook and recognised by major UK mortgage lenders. It is a member of the Consumer Code for New Homes. The company is based in Edenbridge, Kent.