The Independent Pharmacy

Is The Independent Pharmacy trustworthy?

theindependentpharmacy.co.uk

The Independent Pharmacy is a UK online pharmacy and online doctor service based in Bristol. It supplies prescription and over-the-counter medicines and offers online consultations with healthcare professionals.

Checkuno helps you determine if a business can be trusted based on reliability signals, experiences and business information.

Checkuno Score

How is the Checkuno Score calculated?

The Checkuno Score gives an indication of how much a business can be trusted. The score is determined using various reliability signals, such as business information, domain data, reputation indicators and other relevant factors. The score is meant as an aid in assessing a business and is not a guarantee or definitive judgement.

94 /100
Very positive

Score Breakdown

Visual representation of the Checkuno Score.

Excellent
76%
Good
18%
Average
2%
Poor
2%
Bad
2%

Checkuno Insights

Service delivery

Service delivery and the speed of medical assessments are recurring discussion points. Experiences are mostly positive, with isolated points raised alongside them.

Delivery timing

Delivery timing is mentioned regularly, with many orders arriving within a few days. Tracking and packaging suitability are also raised at times.

Product condition

Product condition and packaging discretion are recurring topics. Some experiences around damaged items and packaging practicality also appear.

Ordering process

The ordering process and clarity of medical advice are discussed regularly. Order cancellations and delays are mentioned in a smaller number of cases.

General impression Mostly positive

The overall picture is largely positive. Recurring themes centre on service speed, delivery and the ordering process.

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Alerts & Warnings

No active alerts

There are currently no active warnings for this business.

Company Information

Category
Health
Registered since
2013
Domain age
13 years
Country
United Kingdom
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About this business

Background

The Independent Pharmacy is an online pharmacy and online doctor service based in Bristol. It has been around since 2013, when it was founded by pharmacists Andy Boysan and Scott McDougall. The clinical team includes qualified UK pharmacists and doctors, and all clinical staff and operations are UK-based. The company reports over 5 million registered users and 5.1 million treatments delivered.

Range

The service covers more than 1,345 prescription and over-the-counter medicines and treatments across over 93 medical conditions. These include menopause and HRT, erectile dysfunction, weight loss, migraine and skin conditions such as acne, eczema and rosacea. NHS prescription dispensing is also available, alongside expert medical advice.

Service model

Customers can complete online consultations with healthcare professionals before treatment is supplied. Free clinical support is offered on weekdays. Orders are sent in secure and discreet plain packaging, with next-working-day delivery available.

Sourcing and compliance

The company sources medicines from the same UK pharmaceutical wholesalers that supply high-street chains. It places emphasis on regulatory compliance, patient confidentiality and safety throughout its service.