zhero.co.uk
Zhero provides cybersecurity and IT support services for small and medium-sized businesses. Services span risk management, compliance, helpdesk support, cloud solutions and IT consultancy. It is a Microsoft Gold Partner based in London.
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Response time and issue resolution are recurring discussion points. How quickly support staff address problems is mentioned regularly.
Communication from technical staff is a recurring theme. Experiences around how solutions are explained come up across several accounts.
Interactions with individual team members are discussed regularly. Named staff and their manner of engagement recur in feedback.
Service delivery across support and helpdesk work is mentioned regularly. Day-to-day handling of issues is a recurring topic.
The overall picture is largely positive. Recurring themes settle around response time, communication and staff interaction.
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Zhero is a cybersecurity and IT support business for small and medium-sized enterprises. It has been around since 2006. The company is headquartered on Farringdon Road in London and holds Microsoft Gold Partner status. Its chief executive Izak Oosthuizen is a published author in the field.
The business provides end-to-end cybersecurity and IT support. Services include cybersecurity and risk management, compliance and data backups, and AI and process automation. The offering also covers IT consultancy, digital transformation, cloud solutions, procurement and supply chain support. The company assists with office relocation and mergers.
Zhero runs dedicated teams operating around the clock. These include a Service Desk, a Network Operations Centre and a Security Operations Centre. The company works across sectors including medical, finance, legal, insurance and architecture. It serves businesses ranging from 10 to more than 500 employees.