firstport.co.uk
FirstPort provides residential property management across the UK. It manages apartment blocks, residential developments and properties on behalf of resident management companies, developers and freeholders. Services include maintenance, health and safety compliance and online resident account management.
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Interactions with individual managers and staff are a recurring topic. Experiences with different team members vary.
Service delivery is discussed regularly, and experiences vary widely. Maintenance handling and value for money feature in feedback.
Customer service is a recurring discussion point. Communication and contact with the team are described in varying ways.
Response time is a recurring theme. How quickly enquiries are answered by phone and email is described inconsistently.
Experiences are mixed. Recurring themes centre on service delivery, communication and response times.
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FirstPort manages residential property across the UK. Its work covers apartment blocks, residential developments and other properties. Services include maintenance, health and safety compliance, asset management and procurement. Residents can manage their accounts online through the My Home portal.
FirstPort has more than 40 years of experience in residential property management. The head office is in London, with regional offices operating across England, Wales and Scotland. The company works with developers, investors, freeholders and resident directors. It is part of the wider FirstPort Group.
The company serves over 1,700 Resident Management Companies and Right to Manage Companies. It manages properties for more than one million people across over 6,000 developments. FirstPort holds ISO 45001 certification for health and safety, and uses in-house property managers, maintenance teams and procurement teams. It also produces a podcast series featuring residents, policymakers and industry experts.