hostcomm.co.uk
Hostcomm is a UK contact centre platform and communications software provider. It offers AI voice agents, cloud contact centre software, remote visual assistance and payment IVR. The company has been around since 2004.
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Technical support is a recurring discussion point. The speed and availability of responses to issues are mentioned regularly.
Setup and onboarding are a recurring theme. Getting started with the platform is mentioned regularly.
Day-to-day operation over extended periods is a recurring discussion point. Stable running with minimal disruption is referenced in this context.
Ongoing engagement over long-term use is a recurring topic. Experiences across extended periods are mentioned regularly.
The overall picture is largely positive. Recurring themes centre on support, setup and long-term operation.
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Hostcomm is a UK contact centre platform and communications software provider. The company has been trading since 2004. It is based in Ottery St. Mary and opened an office in Miami Beach in 2025. It serves more than 500 UK organisations.
Hostcomm provides cloud contact centre software with predictive dialling. It offers AI voice agents alongside payment IVR that is PCI DSS certified. Remote visual assistance lets support staff see through a customer's phone camera. SIP trunks form part of the offering. Voice, AI and contact centre functions sit on one integrated platform.
The primary platform is supported by several sub-products. Persona is the AI voice agent. CXCortex is the AI agent platform. RVX provides the remote visual experience capability.
The technology is UK-sovereign and GDPR-compliant. It is hosted exclusively on AWS London. The platform holds PCI DSS Level 1 certification. AI agents are available in a UK-only sovereign stack and a premium high-fidelity stack.