stwater.co.uk
Severn Trent Water supplies drinking water and treats wastewater across the Midlands. It serves customers throughout its region from a head office in Coventry. Related services include water metering and financial support with bills.
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Interactions with staff during visits are a recurring discussion point. Experiences around how issues are explained and resolved come up regularly.
How quickly issues such as blocked drains and leaks are handled is discussed regularly. The timing of resolutions is a recurring theme.
Communication and support around enquiries are recurring topics. Feedback often references how interactions are handled.
How easily the company can be reached is a recurring discussion point. Experiences around phone access and advance notifications vary.
The overall picture leans positive. Recurring themes centre on staff interaction, service timing and communication.
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Severn Trent Water provides drinking water supply and wastewater treatment across its region. It supplies fresh water to homes and businesses and returns treated wastewater to the environment. The company also offers water meter services and financial support programmes for customers in difficult circumstances. Visitor experience sites operate at several of its reservoirs.
The company serves over eight million people across the Midlands. Its head office is based in Coventry. Operations cover pipes, treatment works and reservoirs throughout the area. A reported six billion pounds was invested in infrastructure between 2020 and 2025.
Severn Trent places weight on water quality and environmental responsibility. Climate change management forms part of its wider planning. The company runs community programmes including youth opportunities and reservoir visitor sites. Support is available for customers who need help managing their bills.
The wider group includes several connected names. These cover Hafren Dyfrdwy, Severn Trent Services and Severn Trent Green Power. Severn Trent Connect is also part of the group.