ktel.co.uk
Kinetic Telecom is the trading name of Kinetic Internet Limited, established in 2002. It provides Fibre to the Home broadband on the OFNL network, with optional telephone services. Packages range from 80 Mbps to 900 Mbps with unlimited usage and a WiFi 6 or WiFi 7 router included.
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Connection stability and broadband speed are recurring discussion points. Experiences cover service over multiple years.
Customer service and response times are mentioned regularly. Feedback references replies to queries and handling of issues.
Pricing and price stability are recurring themes. Experiences reference rates held over several years.
Day-to-day service delivery is discussed across experiences. Comparisons with larger providers are raised at times.
The overall picture is largely positive. Recurring themes centre on connection performance, customer service and pricing.
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Kinetic Telecom is the trading name of Kinetic Internet Limited. The company has been around since 2002. It moved into residential fibre broadband and telephone services around six years ago. It is based in the United Kingdom, with offices in Colchester and Burnham-on-Crouch in Essex.
The company supplies Fibre to the Home broadband on the OFNL fibre network. Download speeds run from 80 Mbps up to 900 Mbps, with upload speeds and unlimited usage included. Optional telephone lines can be added with pay-as-you-go or unlimited call plans. No phone line is required for the broadband service. Every package comes with a WiFi 6 or WiFi 7 router.
Services operate exclusively on the OFNL network, available to new build developments across the UK. On-site support is available in Essex, with remote support nationwide. The company offers pricing with no mid-contract increases. Advance notice of planned downtime is given where possible. A complaints procedure is in place, with escalation to the Communications Ombudsman where needed.