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Is Zone Broadband trustworthy?

zonebroadband.co.uk

Zone Broadband is a United Kingdom internet service provider based in Northumberland. It offers full fibre broadband packages across several areas of England. Most packages include free calls to UK landlines.

Checkuno helps you determine if a business can be trusted based on reliability signals, experiences and business information.

Checkuno Score

How is the Checkuno Score calculated?

The Checkuno Score gives an indication of how much a business can be trusted. The score is determined using various reliability signals, such as business information, domain data, reputation indicators and other relevant factors. The score is meant as an aid in assessing a business and is not a guarantee or definitive judgement.

30 /100
Below average

Score Breakdown

Visual representation of the Checkuno Score.

Excellent
2%
Good
3%
Average
21%
Poor
54%
Bad
20%

Checkuno Insights

Service availability

Service availability is described in markedly varying ways. Outages spanning days to weeks are mentioned across several accounts.

Customer support

Reaching customer support is a recurring discussion point. Phone lines, email responses and contact with named representatives are raised regularly.

Connection stability

Connection stability is a recurring topic across different time periods. Repeated disconnections and inconsistent performance are mentioned regularly.

Equipment

Equipment is a recurring theme in customer experiences. Routers and the gap between advertised and actual speeds are raised regularly.

General impression Points of attention

The overall picture leans critical. Recurring themes centre on service availability, support access, connection stability and equipment.

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Alerts & Warnings

No active alerts

There are currently no active warnings for this business.

Company Information

Category
Technology
Registered since
2017
Domain age
9 years
Country
United Kingdom
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About this business

Service

Zone Broadband provides fibre broadband to homes and businesses. It offers full fibre connections with business-grade equipment. Packages include 24/7 connection health monitoring. Most plans come with free calls to UK landlines. Customers can choose from different contract lengths.

Coverage

The provider covers a range of areas across England. These include Hull, Scunthorpe and Grimsby. Coverage extends to Cleethorpes, Immingham, Mexborough and Northumberland. The service is aimed at both residential and business connections.

Approach

The company points to ethical pricing where all customers pay the same rate. It describes ethical sales practices and UK-based operations. Support is offered through a chat service staffed by people, including at weekends. Business-grade routers and network equipment are part of the offer.

Background

Zone Broadband is based in Northumberland in the United Kingdom. It runs a UK-based call centre and support team. No founding year is stated in its own material.